Refunds & Returns
We pay rigorous attention to the quality of our products. Each item is carefully inspected before shipment , ensuring that no defects or damage originate from our workshop.
If you still wish to return or exchange an item, this is possible under the following conditions:
Return conditions:
- Returns are accepted if the items are in their original condition and have no problems.
- The items must not have been worn, washed or damaged.
- All labels and original packaging must be intact.
Return process:
- Return request : Contact our customer service to initiate the return procedure (maximum 5 days after receipt).
- Return shipping : Return shipping costs are your responsibility. Please ensure that the items are well packaged to prevent damage during transit.
- Return validation : Once the items are received, our team will inspect them to verify that they meet the return conditions.
Refund or exchange process:
- After inspection and validation of the returned items, we will proceed with the refund or exchange of the items.
- The refund may take up to 2 weeks to be processed and credited to your original payment method.